Shipping policy

Last updated: November 2nd, 2026

Shipping & Processing Times

Shipping fees paid at checkout apply only to carrier transit time. Processing time is separate.

Ready-stock items are typically processed and shipped within 2-4 business days, unless otherwise noted on the product page.
Pre-order items ship after the release date. Please check the product description for estimated timelines.
During periods of high volume or for high-demand items, processing may take longer. Please allow extra time for delivery.
If a significant delay occurs, we will notify you by email.

Order Combining

Once orders have been placed, we are unable to combine multiple existing orders into a single shipment.

However, we may be able to add additional items to an existing unshipped order. Please contact us at info@tcghobby.com with your order number and the item(s) you would like to add. If approved, you will receive an invoice for only the additional item(s).

Shipping Options

All orders ship from Taiwan. The options available for your address and the price of each are shown at checkout. Depending on your destination, these may include:

FedEx Express – our fastest option, with insurance available. Recommended for high-value orders.
DHL Express – fast express delivery to selected destinations.
EMS Express (4-10 business days, tracked, compensation if lost) – fast postal express with Chunghwa Post, available to most countries. Our best-value fast option.
Tracked Economy (10-20 business days, tracking included) – our lowest-cost option, available to selected destinations.

Estimated transit times shown at checkout are estimates from the carrier and are not guaranteed.

About Tracked Economy

How it ships: orders up to 2 kg are sent by Chunghwa Post ePacket. Heavier orders are sent as a tracked air parcel with Chunghwa Post.
Delivery time: delivery typically takes 10-20 business days after dispatch. This is an estimate, not a guarantee, and some parcels may take longer.
Tracking: we email your tracking number when your order is dispatched. Tracking updates can be limited while the parcel is in transit and may not update often until it arrives in your country. This is normal for postal services.
Not insured: Tracked Economy shipments are not insured. As with all our shipping options, responsibility for the parcel passes to you once it is handed to the carrier. We cannot refund or reship an economy parcel that is lost or delayed, but we will gladly help you open a trace with the postal service.
Customs and holidays: time spent in customs, or extra time during public holidays and peak seasons, is not considered a late delivery.
Want it faster or covered? Choose EMS Express or FedEx Express at checkout. We recommend an express option for high-value orders.

About EMS Express

How it ships: EMS is the international express mail service of Chunghwa Post, delivered by the national postal service in your country.
Delivery time: usually 4-10 business days after dispatch, depending on your destination. This is an estimate, not a guarantee. Time spent in customs and public holidays is not counted as late delivery.
Tracking: every EMS parcel has full tracking, which we email to you when your order is dispatched.
Compensation: EMS includes standard postal compensation for lost or damaged parcels. The amount is set and paid by the postal service under its own rules and limits. We will help you file the claim, and refunds for lost EMS parcels are issued once the postal service confirms the loss. For valuable orders, please email us before your order ships if you would like extra cover.
Availability: EMS is offered at checkout for most countries. If EMS service to your country is suspended, we will contact you before shipping to arrange another method.

When to Contact Us

Please email info@tcghobby.com with your order number if:

your tracking has shown no movement for 30 business days, or
your tracking shows the parcel has been returned, is being held, or needs action from you.

We'll check the tracking with you and help you open a trace with the carrier where needed.

Customs, Duties & Taxes

United States: applicable US import duties and fees are calculated and collected at checkout, so you should not be asked to pay anything extra on delivery.
All other countries: import duties, taxes, and customs fees are the buyer's responsibility and may be collected by the carrier or customs on import or delivery.
Customers are responsible for confirming their own country's import regulations. TCGHOBBY is not responsible for customs delays or additional charges imposed by customs authorities.

Shipment Confirmation & Tracking

All shipments include a tracking number through the carrier selected at checkout.

Once your order ships, you will receive a confirmation email with tracking details at the email address provided at checkout.
Tracking numbers may take up to 24 hours to become active.
For Tracked Economy, updates may be limited until the parcel reaches your country (see above).

Delivery Policy & Liability

By default, a signature is not required upon delivery. However, for high-risk deliveries, including higher-value orders, we may require a signature upon delivery at our discretion.

Ownership of the package transfers to the customer once it is accepted by the carrier. Once a package is marked as "Delivered" by the carrier (or signed for, where applicable), it is considered fulfilled and complete.

We are not responsible for:

Packages lost, stolen, held, or damaged once the carrier has taken possession, including during transit and after delivery confirmation
Carrier delays caused by weather, holidays, customs, or other unforeseen events
Delays caused by address errors or circumstances beyond our control
Shipments left unattended at the delivery location

Lost or Stolen Packages

If tracking shows "Delivered" but you cannot locate your package, please check with neighbors, building management, or your local post office or carrier office. If your package is lost or stolen in transit, you must file a claim directly with the carrier. We will assist by providing the necessary documentation and, for postal shipments, by opening a trace, but the final resolution rests with the carrier.

Optional: Insured Shipping & Signature on Delivery

If you would like added security, we offer:

Insured shipping via FedEx or DHL Express, or extra cover on top of the standard compensation included with EMS Express
The option to require a signature upon delivery via FedEx or DHL Express

Insurance and signature on delivery are not available for Tracked Economy. To request these services, please email info@tcghobby.com after placing your order. We'll arrange the appropriate shipping method and provide a quote for the additional charges, if applicable.

Shipping Address Accuracy

Please double-check your shipping address, including apartment or unit number, postal code, and phone number, before placing your order. You are responsible for providing a complete and accurate address. Once an order has shipped, we may not be able to change the address.

Returned & Undeliverable Packages

If a package is returned to TCGHOBBY due to an incorrect or incomplete shipping address, refusal of delivery, failure to pick up the package, unpaid customs charges, or inability to obtain a required signature, the order will be refunded once the item is received back at our facility.

Original shipping costs are non-refundable.
A 10% processing fee will be deducted from the refund total.

If you would like your order reshipped to a corrected address, please contact us while the package is in transit back to us. Once the package is received at our facility, we can arrange reshipment with an updated shipping address. Additional shipping charges will apply.

Customers are responsible for ensuring their shipping information is accurate and for accepting delivery when signature confirmation is required.