Shipping policy

Last updated: October 8th, 2026

Shipping & Processing Times

Shipping fees paid at checkout apply only to carrier transit time. Processing time is separate.

Ready-stock items are typically processed and shipped within 2-4 business days, unless otherwise noted on the product page.
Pre-order items ship after the release date. Please check the product description for estimated timelines.
During periods of high volume or for high-demand items, processing may take longer. Please allow extra time for delivery.
If a significant delay occurs, we will notify you by email.

Order Combining

Once orders have been placed, we are unable to combine multiple existing orders into a single shipment.

However, we may be able to add additional items to an existing unshipped order. Please contact us at info@tcghobby.com with your order number and the item(s) you would like to add. If approved, you will receive an invoice for only the additional item(s).

International Shipping

TCGHOBBY ships internationally via:

FedEx
DHL Express
Express Mail Service (EMS)
Standard Air Shipping by Postal Service

You may choose your preferred carrier at checkout. Delivery times depend on the carrier, service level, and destination. Estimated transit times shown at checkout are not guaranteed.

Customs, Duties & Taxes

United States: Applicable duties and taxes are collected at checkout. No additional taxes or duties should be charged upon delivery.
European Union: Applicable taxes, if any, are the responsibility of the buyer and may be collected upon import or delivery.
Customers are responsible for confirming their own country's import regulations. TCGHOBBY is not responsible for customs delays or additional charges imposed by customs authorities.

Shipment Confirmation & Tracking

All shipments include a tracking number and delivery confirmation through the carrier selected at checkout.

Once your order ships, you will receive a confirmation email with tracking details at the email address provided at checkout.
Tracking numbers may take up to 24 hours to become active.

Delivery Policy & Liability

By default, a signature is not required upon delivery. However, for high-risk deliveries, including higher-value orders, we may require a signature upon delivery at our discretion.

Ownership of the package transfers to the customer once it is accepted by the carrier. Once a package is marked as "Delivered" by the carrier (or signed for, where applicable), it is considered fulfilled and complete.

We are not responsible for:

Packages lost, stolen, held, or damaged once the carrier has taken possession, including during transit and after delivery confirmation
Carrier delays caused by weather, holidays, customs, or other unforeseen events
Delays caused by address errors or circumstances beyond our control
Shipments left unattended at the delivery location

Lost or Stolen Packages

If tracking shows "Delivered" but you cannot locate your package, please check with neighbors, building management, or your local post office or carrier office. If your package is lost or stolen in transit, you must file a claim directly with the carrier. We will assist by providing the necessary documentation, but the final resolution rests with the carrier.

Optional: Insured Shipping & Signature on Delivery

If you would like added security, we offer:

Insured shipping via FedEx, DHL Express, or Express Mail Service (EMS)
The option to require a signature upon delivery via FedEx or DHL Express

To request these services, please email info@tcghobby.com after placing your order. We'll arrange the appropriate shipping method and provide a quote for the additional charges, if applicable.

Returned & Undeliverable Packages

If a package is returned to TCGHOBBY due to an incorrect or incomplete shipping address, refusal of delivery, failure to pick up the package, unpaid customs charges, or inability to obtain a required signature, the order will be refunded once the item is received back at our facility.

Original shipping costs are non-refundable.
A 10% processing fee will be deducted from the refund total.

If you would like your order reshipped to a corrected address, please contact us while the package is in transit back to us. Once the package is received at our facility, we can arrange reshipment with an updated shipping address. Additional shipping charges will apply.

Customers are responsible for ensuring their shipping information is accurate and for accepting delivery when signature confirmation is required.