Refund policy

Order Cancellation & Refunds

We understand that circumstances may arise where you need to cancel your order.

Orders can be canceled within 24 hours of being placed. Please email our customer support team at info@tcghobby.com with your order number. Kindly use the same email you used when making the purchase.
For example: If you place an order on August 12, the latest you can cancel is August 13.
Please note that some products, such as pre-orders, are non-cancellable once confirmed. Details will be stated in each product description.

Refund Options for Approved Cancellations

For approved cancellations made within the eligible period, customers may choose one of the following refund options:

Store Credit (No Fee)
- Issued for the full order value
- No expiration date
- Can be used toward any future purchase
Refund to Original Payment Method
- Refunded to the original payment method used at checkout
- A 10% cancellation fee will be deducted to cover payment processing and administrative costs

Order Cancellation vs. Order Changes — Please Note

These are two separate policies with two separate windows, and they cannot be combined or extended into one another:

Cancellation (cancel the entire order): must be requested within 24 hours of placing the order.
Change of Order (modify items, quantity, or shipping details on an existing order): must be requested within 48 hours of the purchase date, and only if the order has not yet shipped.

Once the 24-hour cancellation window has passed, an order can no longer be cancelled outright — only a change request (within the 48-hour window, order status permitting) may be considered. Once an order has shipped, neither cancellation nor changes are possible, regardless of the time elapsed.

Changes to Order

If you wish to modify or change your order, please email our customer support team at info@tcghobby.com within 48 hours of your purchase date. Please provide your order number and the items you wish to change to. We will do our best to accommodate your request based on the status of your order — if your order has not yet shipped and changes are possible, we will make every effort to assist you.

Refund or Exchange for Wrong Items

We have a 7-day return policy, which means you have 7 days after the delivery date to request a refund or exchange, and to process a return shipment, only if the wrong item was received.

A minor packaging flaw that doesn't affect the content or item itself is NOT considered a defect or damage and is NOT subject to a refund or exchange.

An unboxing video and photos are required for any wrong-item claim. Claims submitted without a clear unboxing video will not be accepted.

To start a return, email us at info@tcghobby.com and include:

A clear unboxing video and photo
Your order number, receipt, or proof of purchase

Your item must be in the same condition you received it — unused and sealed (for sealed products such as booster boxes or sealed cases) — and in its original packaging. If your return is accepted, we'll send you a return shipping label and shipping instructions. Items sent back to us without first requesting a return will not be accepted.

Exchange

We will provide you with a coupon code equal to the amount of the returned item plus the shipping fee. You can use this coupon at checkout to shop for the items you want. If the new item exceeds the total amount of your coupon, you only need to pay the additional difference.

Refund

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method and currency within 10-15 business days (the exchange rate applied will be the rate at the time of refund — TCGHOBBY is not liable for any variation in the refunded amount due to exchange rate fluctuations). Please note it can take additional time for your bank, credit card company, or PayPal to process the refund.

Damaged or Defective Items During Shipping

TCGHOBBY is not responsible for items damaged or lost during transit. If your package arrives damaged, please file a claim directly with the shipping carrier. We photograph and video-document all products and packaging prior to shipment and retain this evidence, along with all shipping documentation, to support your claim with the carrier if needed.

Customs, Duties & Taxes

United States: Applicable duties and taxes are collected at checkout. No additional taxes or duties should be charged upon delivery.
European Union: Applicable taxes, if any, are the responsibility of the buyer and may be collected upon import/delivery.
Customers are responsible for confirming their own country's import regulations. TCGHOBBY is not responsible for delays or additional charges imposed by customs authorities.

Exceptions / Non-returnable Items

The following items are final sale and cannot be returned, refunded, or exchanged under any circumstances, including if the order was shipped in error:

Opened booster boxes
Sealed cards and sealed accessory products (e.g., promo packs, and similar sealed single items)

We take packing photos and videos and retain all shipping documentation to protect the rights of both parties. All products are checked carefully before shipment.

If you would like additional photos or videos before purchasing, or have any questions about an item, please chat with us directly or email info@tcghobby.com — we're happy to assist.

Your Statutory Rights

Nothing in this policy affects any statutory rights you may have under applicable consumer protection laws in your country or region. Where local law grants rights that cannot be waived or limited by this policy, those rights remain in effect and take precedence over any conflicting term above.