Contact information
Last updated: October 8th, 2026
Get in Touch
At TCGHOBBY, we value our customers and want your shopping experience to be smooth and enjoyable. Whether you have a question about an order, need help with a product, or want more information before purchasing, we are here to assist.
Contact Information
- Email: info@tcghobby.com
- WhatsApp: +886 968 478 372
- Response Time: We typically respond within 1-2 business days.
For faster service, please include your order number when contacting us about an existing purchase.
Order Requests
To keep an accurate record, the following requests must be sent by email to info@tcghobby.com.
- Order cancellations (within 24 hours of purchase, before a tracking number is issued)
- Order changes (within 24 hours of purchase, before the order ships)
- Damaged or incorrect item claims (within 24 hours of delivery, with unboxing video and photos)
See our Refund Policy and Shipping Policy for full details.
Business Information
- Trade Name: Tcghobby Co. Ltd
- Address: No.7, Lane 110, Section 3, Ziqiang Rd, Sanchong District, New Taipei City, Taiwan
Please do not send returns or packages to this address without written approval from us. Items sent back without approval will not be accepted.