Refund policy
Last updated: October 8th, 2026
Important: Products identified as Pre-Order or Backorder anywhere on the product page (including the title, description, product notice, or badge) are subject to our Pre-Order Policy. These items are final sale and cannot be canceled, changed, or refunded once an order has been placed.
Returns / Refunds / Cancellations
Order Cancellations
Orders containing non-pre-order and non-backorder items may be canceled within 24 hours of placing the order.
Once a tracking number has been issued, the order can no longer be canceled.
- Approved cancellations are subject to a 10% processing fee, which will be deducted from the refund amount.
For eligible order, please email info@tcghobby.com and include your order number for cancellation request.
Refunds
All sales at TCGHOBBY are final.
We do not accept returns or exchanges.
The only exception is if your order arrives damaged or incorrect, as outlined in the Damages & Issues section below. In these cases, a refund or replacement may be issued after the required evidence has been reviewed and approved.
Orders returned to us due to an incorrect shipping address provided by the customer, refusal of delivery, failure to pick up a package, or inability to complete delivery (including signature-required shipments) will be refunded once the package has been received and inspected.
Original shipping charges are non-refundable, and a 10% processing fee will be deducted from the refund amount.
Approved refunds are issued to the original payment method within 7-14 business days. Your bank or payment provider may need additional time to process it. Exchange-rate differences at the time of refund are not our responsibility.
Damages & Issues
Please inspect your order immediately upon delivery. If there is an issue, you must:
- Contact us within 24 hours of delivery at info@tcghobby.com.
- Provide a continuous, unedited unboxing video recorded from the moment the sealed package is first opened.
- Include clear photos of the shipping box, packaging materials, shipping label, and the damaged or incorrect item.
⚠️ Claims submitted without the required video and photo evidence will not be accepted.
Please Note
- We are not responsible for minor cosmetic imperfections to sealed packaging, including small dents, corner wear, scuffs, scratches, or shrink-wrap imperfections.
- Damage claims submitted without the required evidence will not be accepted.
- Once a sealed product has been opened, we cannot accept claims relating to the product contents, as all items are packaged and sealed by the manufacturer.
- TCGHOBBY is not responsible for items damaged or lost in transit. Customers may file a claim with the shipping carrier, and we will provide our pre-shipment photo or video documentation to support it.
- Once a shipment is marked as Delivered by the carrier, TCGHOBBY is not responsible for lost or stolen packages. Customers must contact the shipping carrier directly to initiate any applicable claim or investigation.
Manufacturer-Sealed Products
We sell products exactly as received from the manufacturer or distributor. Because these items are factory sealed, we cannot guarantee the condition of the packaging or the contents inside.
This includes, but is not limited to:
- Minor tears or imperfections in shrink wrap
- Corner dings or edge wear
- Scuffs or scratches on the packaging
- Manufacturing defects or packaging imperfections
These cosmetic imperfections do not qualify for a refund or replacement.
Statutory Rights
Nothing in this policy affects any rights you have under applicable consumer protection laws that cannot be waived or limited.